MUBARAK's CV
MUBARAK MOHAMMED ALEGHFELI
IT Assistant Intern | Technical Support
Profile summary
Dedicated IT Assistant Intern with regional experience in Abu Dhabi, supporting user services across hardware and software domains with foundational skills in technical support and networking. Contributed to IT operations by resolving hardware, network, and peripheral equipment issues while maintaining communication protocols. Holds academic training in information technology and Cisco networking concepts.
Career highlights
Technical Support Operations: Provided first-level support for Windows, office applications, and Microsoft 365 while resolving hardware, network, and peripheral equipment issues.
Network Fundamentals Training: Completed Cisco Networking Academy training covering networking concepts, OSI and TCP/IP models, switching operations, routing, and wireless essentials.
Cybersecurity Principles: Completed cybersecurity training covering threat analysis, security controls, risk management, and principles for securing systems and networks.
Project Management Education: Completed project management coursework and system analysis training through academic and professional institute programs.
Key skills
Professional experience
Contributed to IT operations, supporting user services across hardware and software domains. Assisted staff with daily technical requests, hardware setup, and network connectivity issues.
- Provided first-level support for Windows, office applications, email, Outlook, Microsoft 365, and Microsoft Teams.
- Assisted users with local area network, wireless network, internet, telephone, printer, scanner, and office equipment issues.
- Supported software installation, basic configuration, troubleshooting, and user request follow-up.
- Documented support requests clearly, escalated unresolved issues, and followed confidentiality rules when handling workplace information.
Participated in event operations, supporting team coordination and festival logistics. Completed 128 hours of service focused on visitor assistance and site support.
- Assisted visitors with inquiries and general orientation.
- Supported team coordination and managed event operations tasks.
Foundational training covering networking concepts, OSI and TCP/IP models, IP addressing, and basic network configuration.
Training focused on switching operations, routing concepts, wireless networking, VLANs, and network troubleshooting fundamentals.
Training covering cybersecurity principles, threat analysis, security controls, risk management, and securing systems and networks.
Projects
Installed and used Elastic Stack, imported sample logs, collected Windows virtual machine logs, created dashboards, filters, alerts, and an investigation case.
Used Microsoft Threat Modeling Tool, SonarQube, OWASP Dependency-Check, and MobSF to identify and explain application security findings.
Designed a cybersecurity learning platform concept with user roles, hands-on labs, threat simulations, analytics dashboards, and secure access requirements.
Education
Security and Forensics
Certifications
Languages
Arabic · Native
English · Fluent